Solarwinds Web Help Desk Mobile App

Solarwinds service desk is a 2020 trustradius winner. The app s quick actions let you easily update tickets. The purpose of using a mobile service desk app is to simplify the ticket management process.

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Can someone from solarwinds confirm whether there is work on an update to the mobile app for web help desk.

Solarwinds web help desk mobile app. An android app would be great as well. Now we can see an exact number of open tickets at any given time. Web help desk mobile enables your apple ios device to receive sms text messages from solarwinds web help desk each time a customer ticket is created or updated. Prior to using of solarwinds web help desk we would only use email to receive support requests.

With a swipe you can resolve or escalate. The solarwinds service desk app for android gives your technicians and end users instant access to core service desk capabilities directly from their mobile device. Service desk is a winner in two categories. Hoping that there will be an update to the iphone app and a new ipad app with more computer like features.

The solarwinds service desk app for ios gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. To be effective in the field techs need fast access to the knowledge and information. Now that we are on whd 12 5 it seems the. Simplify end user support with automated help desk it asset management and remote support.

Solarwinds msp manager take the help desk on the road with a mobile app. Solve on site issues fast with msp manager mobile apps. The solarwinds service desk app delivers on this with a ui offering quick action functionality to create a more convenient and user friendly experience. Come on solarwinds.

I ve tried the new whd mobile app for android and i m rather disappointed as the features available are complete limited and poor compared to the current web interface or ipad iphone app. Web help desk mobile is not a standalone application. Your technicians can work on incidents and provide services from anywhere. Solarwinds web help desk which begins at 695 per user per year for on premises version is an affordable and easy to use it service desk that s available as either an on premises web server or.

Affordable help desk ticketing and asset management software. It s so great our other non it support departments have begun using web help desk to keep them on track and on time. Almost all the time requests would get lost in the clutter. To receive sms text messages you must have a user account on a supported server ru.

This is a complete backwards step to nowhere. Even with the best remote management tools technicians still need to spend time at client locations providing hands on support.